Customer Service Representative

Based in Portland, OR

Koppert Biological Solutions is devoted to the health and safety of all our employees and customers.  During this time of uncertainty with Coronavirus (COVID-19), we are taking extra precautions in facilities and offices to ensure safety and limit exposure for all.  We are still hiring, and we continue to drive towards our mission to make agriculture healthier, safer and more productive to better the health of people and the planet.

Koppert Biological Systems is the worldwide market leader in integrated pest management and disease management. The ongoing attempt to discover and utilize natural principles form the backbone of Koppert’s activities. Our strength lies in our ability to turn this knowledge into practical applications which contribute to finding solutions to prevailing problems. Koppert also believes in sharing knowledge and training staff and clients towards achieving sustainable horticulture and agriculture.

Are you an enthusiastic, self-motivated individual?  Do you enjoy a diverse and dynamic environment, love new challenges and thrive in a casual and flexible environment? Come join us and Partner with Nature! 

Customers are among our organization's most valuable assets. Every employee represents the company to our customers and the public. This is a fast-paced environment that requires accuracy, prioritizing, problem solving and collaboration across teams to be successful.

The Customer Service Representative (CSR) interfaces with our customers and various business & functional team members to deliver exceptional service to our customers.  Through building successful relationships, the Customer Service Representative will coordinate and align multiple internal resources and capabilities across the company.  The CSR manages the entry of orders, from initial contact with our customer or until the product arrives at the correct time, with the correct product and correct paperwork to the customer.  It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.

Customer Service Representative Responsibilities

  • Manage account execution activities as a dedicated CSR for our key client accounts across the U.S. by working directly with our customers utilizing multiple channels of communication.
  • Manage and process all purchase orders received online, by phone or email to ensure orders are placed and billed appropriately.
  • Monitor all requests to ensure they are accurately processed and maintain records of all customer interactions, transactions and complaints for continuous improvement initiatives.
  • Initiate the corrective action for resolution and takes the lead position in resolution for the customer and designate any unresolved issues to the designated resource.
  • Support our greater Customer Service, Sales and management teams with tasks including, but not limited to forecasting, document retrieval, shipment tracking, customer portal interaction and various project support.

Your Knowledge and Experience

  • 2-year or 4-year Business or Science degree or 3 years’ equivalent working experience in an administrative/customer service function
  • Basic knowledge of macro and micro biologicals within the agricultural segment is preferred
  • Demonstrated commitment to excellence in customer service
  • Ability to read and interpret purchase orders
  • Excellent interpersonal and communication skills
  • Experienced knowledge in Microsoft Office (Excel, PowerPoint, Word)
  • Knowledge of Dynamics AX, Dynamics 365, and experience with any CRM a plus.

Physical Demands and Work Environment

Ability to travel to Portland and Howell offices for trainings (1st 6 months travel of 1 wk. a month is possible, following travel is minimal).

What We Offer

Koppert Biological Systems contributes to better health of people and the planet through our products, our people to support Global Sustainability.  The working atmosphere is informal. We are a family company and closely involved with everything that happens within and outside our company. We are consistently looking at ways of improvement and continuing to invest in our employees. This has made us pioneers in the international market when it comes to biological crop protection and sustainable cultivation systems.

  • Comprehensive Benefits Package to include employer paid medical and dental insurance for our employees
  • Health Savings Account
  • Generous PTO Program
  • Tuition Reimbursement
  • 401K Match
  • Wellness Program
  • Employee Assistance Program

Click here to apply!

Koppert Biological Systems is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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